Nene Royal Official Store — www.neneroyal.com — Last updated: August 2026

1. Introduction

Welcome to the official Nene Royal website (the “Website”), operating at neneroyal.com and at any additional address determined by the Website management. The Website and the official store on it are owned and operated by Black Lotus Global LLC, 25 SE 2nd Ave Ste 550, Miami FL 33131, United States (the “Company”, “we”, “us”).

These Terms & Conditions (the “Terms”) define your rights and obligations when using the Website, joining the Fan Club, leaving a tip, and ordering any product offered on the Website, including official Nene Royal merchandise such as apparel and accessories (the “Products”). By using the Website or placing an order, you confirm that you have read, understood and agreed to these Terms and to our Privacy Policy, which forms an integral part of these Terms.

If you are under 18, you may use the Website and place orders only with the involvement and consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf.

2. About Us and Contact

The Website presents music, tour and biography content of the artist Nene Royal, operates a free Fan Club, and offers official merchandise for sale worldwide. For any question regarding the Website, the Products, orders or billing, you may contact us via the contact form on the Website or by email at info@neneroyal.com, and we will respond as soon as possible.

3. Made-to-Order Products (Print on Demand)

Our merchandise is produced on demand: each item is printed and prepared especially for you after you place your order. Production and shipping are carried out by professional fulfillment partners operating printing facilities in various regions of the world, including the United States, Europe and Asia. Your order is automatically routed to the facility best suited to your delivery destination, and this has no effect on the price you pay or on the quality of the Product.

Because Products are made to order, production time is added before shipping, as detailed in Section 8, and orders containing several items may be produced at different facilities and arrive in separate parcels, at no extra cost to you.

4. Ordering Through the Website

After adding Products to your shopping cart, you will be asked to enter, in the online order form, the details required to process your order. These may include your full name, exact delivery address (including country, state/province and postal code), an active email address, a telephone number and payment details. Mandatory fields will be clearly marked. You must provide only correct, accurate and complete details, and you hereby confirm the correctness of the details you provide.

For us to supply the Products, your order must be received and recorded in our systems in a proper and orderly manner. We will not be obliged to fulfil an order that was not received or was received in a corrupted manner, even if the fault originated in our systems. If you do not receive an order confirmation by email within a reasonable time after placing an order, please assume a fault occurred and contact us.

We may, at our sole discretion, decline or cancel an order, including where false details were provided, where a payment method was declined, blocked or restricted, where these Terms were breached, or where we suspect fraud or abuse. If your payment is not approved, we will not charge you; if you were charged in error, please notify us and we will arrange an appropriate credit.

5. Products and Availability

We may change, at any time and at our discretion, the range of Products, colors, sizes and variants offered on the Website. The fact that a Product was offered at a given time does not guarantee it will be offered in the future. If a Product or variant you ordered cannot be produced or is discontinued, we will notify you by email and offer an alternative of a similar nature and price, or cancel the relevant item and refund your payment method.

Product images are shown for illustration purposes. Because items are printed on demand on textile products, minor differences in placement, shade and size may occur between the image on the Website and the delivered Product, and slight variations between individual items are a natural feature of on-demand production. Such minor variations do not constitute a defect. Please review the size guide on each product page before ordering; choosing an unsuitable size does not constitute a defect.

6. Prices, Currency and Taxes

All prices on the Website are quoted in US Dollars (USD). Prices do not include shipping fees, which are calculated and displayed at checkout according to the delivery destination, and do not include import duties or taxes that may apply in the destination country, as detailed in Section 9. Where we are required by law to collect sales tax, VAT or a similar tax on the sale, it will be presented at checkout.

If you pay with a card or account denominated in another currency, your payment provider will convert the charge from USD at its own exchange rate and may add conversion or foreign transaction fees, which are your sole responsibility.

We may update prices from time to time without prior notice. The price applicable to your order is the price published when you completed the order process. If an obvious pricing error occurs on the Website, we will contact you after you place your order, inform you of the correct price, and allow you to confirm or cancel the purchase; we will not be obliged to supply a Product at an erroneous price.

7. Payment

Payment is made on the Website by the payment methods presented at checkout, including international credit and debit cards. We reserve the right to discontinue any payment method or to allow additional methods. After you complete the order process, a confirmation that your order details have been received will be sent to you by email. This confirmation indicates receipt of the order details only. Binding acceptance of your order occurs when the order is accepted and placed into production. Payment may involve fees charged by your payment or clearing service under that provider’s terms; you bear sole responsibility for such fees.

8. Production and Worldwide Shipping

We ship worldwide, except to countries or regions to which shipment is restricted or prohibited under applicable law, sanctions regimes or the policies of our fulfillment partners and carriers. We reserve the right to decline to ship to specific destinations where reliable delivery cannot be assured.

Production time: because each item is made to order, please allow an estimated 2–5 business days for production before dispatch. Estimated shipping times after dispatch depend on the destination and the fulfillment facility, and are typically: United States and Canada — 3–8 business days; Europe — 3–8 business days; Asia, Australia and New Zealand — 5–12 business days; rest of the world — 10–20 business days. All time estimates are estimates only and do not constitute a commitment.

A tracking number will be provided by email once your order ships. Orders containing several items may arrive in separate parcels with separate tracking numbers. Delivery may be affected by circumstances beyond our control, including customs procedures, carrier delays, strikes, local postal performance and force majeure events; we will not be liable for such delays but will assist you, upon request, in tracing a shipment with the carrier. If a shipment is confirmed as lost in transit by the carrier, we will, at your choice, send a replacement at no cost or refund the amount paid for the Product and its shipping.

9. Customs, Duties and Import Taxes

Wherever possible, orders are fulfilled at a facility located in or near your region, in which case import charges usually do not apply. However, where an order is shipped across a customs border, it may be subject to import duties, customs fees, taxes (including local VAT, GST or sales tax) and handling or brokerage charges imposed by the authorities or carriers in the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the Product price or shipping fees, are levied only once the shipment reaches the destination country, and are the sole responsibility of the recipient. We have no control over these charges and cannot predict their amount; for further information, please contact your local customs office.

If a shipment is refused, not collected, or returned or destroyed by the destination country’s authorities due to non-payment of duties or taxes or due to import restrictions, the recipient will bear the resulting costs, and any refund will be limited to the Product price less those costs, excluding the original shipping fees. Customs declarations state the true contents and value of the shipment as required by law; we cannot mark orders as “gifts” or declare a reduced value.

10. Incorrect Address and Failed Delivery

If you provide an incorrect or incomplete address, we cannot guarantee that the Products will reach you. If a parcel is returned to the fulfillment facility due to incorrect details you provided, because it was unclaimed, or because the carrier could not deliver it, we will contact you; re-shipment will be at your expense. Please make sure your address is complete and accurate, including apartment number, postal/ZIP code and a reachable telephone number for the destination country.

11. Returns, Refunds and Damaged Items

Damaged, defective or misprinted items: if your order arrives damaged, misprinted or defective, or if you received the wrong item, please contact us within 30 days of delivery, attaching photos of the item and its packaging and your order number. After verification, we will send a free replacement or refund the full amount you paid for the item, including shipping, at your choice. This is the fastest route and does not require you to ship the item back unless we ask you to.

Change of mind and sizing: because each Product is made to order especially for you, we encourage you to check the size guide and product details carefully before ordering. Where the law of your country of residence grants you a statutory right of withdrawal — including, for consumers in the European Union and the United Kingdom, a 14-day right of withdrawal for standard (non-personalized) catalog items — nothing in these Terms derogates from that right. To exercise it, contact us within 14 days of delivery; items must be returned unworn, unwashed and in their original condition, with their packaging, to the return address we provide (return addresses vary by fulfillment facility — please do not return a parcel without contacting us first). Return shipping is at your expense unless the item is defective, and refunds are issued to the original payment method after the returned item is received and inspected. Original shipping fees are non-refundable except where the item is defective or where mandatory local law requires us to refund them.

Items that are personalized to your individual specifications, and items returned worn, washed or damaged by the customer, cannot be refunded. Refunds are processed in USD; the refunded amount in your local currency may differ from the amount originally charged due to exchange rate changes and card issuer fees, for which we are not responsible.

12. Fan Club

Membership in the Fan Club is free and open to music fans worldwide. By joining, you will receive email updates about new music, videos, shows and exclusive content, in accordance with our Privacy Policy. You may cancel your membership and stop receiving emails at any time via the unsubscribe link in every email or by contacting us. We may change the benefits, content or existence of the Fan Club at any time. If you are under the age at which you may lawfully consent to the processing of your personal data in your country of residence, please do not join the Fan Club without the consent of a parent or legal guardian.

13. Tips and Support

The Website allows you to leave a voluntary tip in support of the artist. Tips are voluntary payments; they are not donations to a registered charity, are not tax-deductible, do not confer any product, service, benefit or rights in return, and are non-refundable, except where a payment was made in error and you contact us promptly, or where mandatory law provides otherwise.

14. Use of the Website

You may use the Website for lawful purposes only, and subject to the following:

• Do not copy, reproduce, distribute or publicly display content from the Website — including music, videos, photographs, designs and text — or allow others to do so, except as expressly permitted;
• Do not operate any automated means, including Crawlers and Robots, to scan, copy or retrieve content from the Website, or to build any collection or database of its content;
• Do not display content from the Website within any frame, and do not present it in a manner that alters its design or omits content;
• Do not link to the Website from any site containing pornographic, racist or otherwise unlawful content;
• Do not send us any content that is unlawful, sexually explicit, harassing, threatening, defamatory, racist or otherwise offensive; we reserve the right not to respond to inquiries containing such content.

15. Intellectual Property

All intellectual property rights in the Website and its content — including the name and stage name Nene Royal, logos, merchandise designs, photographs, videos, music, recordings, compositions, lyrics, graphic files and computer code — are the property of the Company, the artist, or third parties who have permitted their use, and are protected by copyright, trademark and other laws. Purchasing a Product grants you ownership of the physical item only, and does not grant any license or right in the designs, name or logos printed on it. No commercial use may be made of any content on the Website, including producing or selling merchandise bearing the artist’s name, logos or designs, without our prior written consent.

16. Limitation of Liability

The Website and its services are provided as is (AS IS). To the maximum extent permitted by applicable law, we will not be liable for any indirect or consequential damage caused in connection with the use of the Website or the Products, and our total liability in connection with any order will not exceed the amount you actually paid for that order. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the mandatory law applicable to you, including mandatory consumer rights in your country of residence.

17. Breach and Indemnification

You undertake to indemnify and compensate the Company, its employees, managers or anyone on its behalf, for any expense, payment, loss or damage, direct or indirect, including legal expenses and attorneys’ fees, incurred as a result of your breach of these Terms or your acting in connection with the Website contrary to any law.

18. Changes to the Website and to These Terms

We may change the structure, appearance and design of the Website, the scope and availability of its services, and any other aspect of the Website, and may discontinue any service, at any time without prior notice. We may also update these Terms from time to time; the current version, with its “Last updated” date, will be published on the Website. Material changes will be announced on the Website before they take effect. Continued use of the Website after a change indicates your agreement to the updated Terms.

19. Governing Law and Jurisdiction

These Terms and any dispute arising from the use of the Website or from any order are governed by the laws of Florida, United States, excluding its conflict-of-law rules. Subject to any mandatory consumer protection rights available to you under the law of your country of residence, exclusive jurisdiction is vested in the competent courts of Florida, United States.

20. Contact Details

Black Lotus Global LLC

25 SE 2nd Ave Ste 550, Miami FL 33131, United States

Email: info@neneroyal.com